EKIGATARISupport
How to contact us
For questions, bug reports or requests about the app, please email us at the address below.
FAQ
Q. Which devices are supported?
iPhone and iPad with iOS 15.0 or later, and Android phones and tablets with Android 7.0 or later.
Q. Is the app free?
The basic features are free, with a banner ad (Google AdMob) at the bottom of the screen. A one-time in-app purchase, Premium (JPY 800 in Japan), removes ads and unlocks Talk with the station (up to 30 a day) and Shops nearby (up to 20 searches a month). There are no subscriptions. You can change personalized ads in About this app → Ad settings (on iOS, this appears after you answer the tracking permission dialog).
Q. What happens to Premium when I change devices?
Your purchase is recorded in your store account. On the new device, use the same account and tap Settings (gear icon at the top right of Home) → Premium → Restore purchase.
Q. Where does the Shops nearby information come from?
It comes from Google Maps. Opening hours and prices can change, so please check the shop's page before you go.
Q. Which stations are included?
About 9,000 stations across Japan. At every station you can read an AI-written tale; 175 major stations from Sapporo to Naha also have town scores and history. We will keep adding detailed stations.
Q. Nearby stations don't appear.
Turn on location services and allow the app to use your location in your device settings. Without location, tap "Try the demo location (Shinjuku)" to explore stations. If there is no covered station near you, the app lets you know.
Q. Which languages are supported?
74 languages, including English and Japanese. The app follows your device's language setting.
Q. Are the town scores accurate?
The town scores and station personalities are a rough guide to each town's mood. Check official sources or real estate agents for actual rent, safety and other details.
Q. Where do the station locations and lines come from?
Source: National Land Numerical Information (Railway data), Ministry of Land, Infrastructure, Transport and Tourism of Japan, processed by Fuji Bit Inc. The station descriptions, town scores and station personalities are our own.
Reporting a bug
Including the following information helps us fix problems faster:
- Your device (e.g. iPhone 16 / Pixel 10a)
- OS version (e.g. iOS 26.1 / Android 16)
- App version (e.g. 1.0.0)
- What happened and how to reproduce it